Cancel a customer's request

Online orders cancelled 24 hours before the start of the delivery period will be eligible for a full refund. Online orders cancelled within 24 hours of the start of the delivery period may not be eligible for a full refund, this includes if the order is delayed. This is because our products are fresh and equipped on the basis of each pre-order. In this case, please contact our customer service team as soon as possible. Cancelled orders due to the receiver's refusal to order upon delivery may not qualify for a full refund. Please note that refunds in cash/bank card may take up to 7 working days.

Delivery of wrong product

If we deliver the wrong product, please contact our customer service team with photos of your order within 48 hours of delivery. We will provide an alternative as soon as possible. If you do not need a replacement, you may be eligible for balance compensation in your wallet.